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Wait Line Software Offline Until Mid-March At Kansas' Largest Drivers Licensing Offices

Hugo Phan
KMUW, File Photo

The state is making a change to the system that allows people to get a virtual place in line at drivers licensing offices.

As a result, the remote wait line system will be shut down beginning on March 1.

If you need to visit the drivers licensing offices in Wichita, Andover or Derby over the next few weeks, you’ll have to physically wait in line.

The Kansas Division of Vehicles is switching the wait line management software called QLess to improve the forecasting on wait times.

The QLess system allows people to use phones, text messages, computers or touch-screen kiosks to get in a virtual mobile line at the drivers licensing offices.

The system eliminates the need for people to hang around a waiting room for their number to be called. Instead, the system will send a text alert to your mobile phone shortly before your number is called.

Jeannine Koranda of the Kansas Department of Revenue says the new system should be up and running by mid-March.

“The biggest thing is you won’t be able to move your place in line,” Koranda says. “But the trade-off is, you’ll have a more consistent forecast for when you need to be there.”

The conversion affects the seven largest offices in the state: Topeka, Wichita, Andover, Derby, Manhattan, Olathe and Mission.

Koranda says the drivers licensing offices are the busiest on Tuesdays and Fridays, so doing business on another day might reduce your wait time. She says the best times to visit are between 7 a.m. and 10 a.m. on Wednesdays and Thursdays.

The Wichita, Andover and Derby offices are open on Saturdays.

Koranda says it’s important that people bring the correct and original documents—not photocopies—to make the process go smoother.


Follow Deborah Shaar on Twitter @deborahshaar

To contact KMUW News or to send in a news tip, reach us at news@kmuw.org.


Deborah joined the news team at KMUW in September 2014 as a news reporter. She spent more than a dozen years working in news at both public and commercial radio and television stations in Ohio, West Virginia and Detroit, Michigan. Before relocating to Wichita in 2013, Deborah taught news and broadcasting classes at Tarrant County College in the Dallas-Fort Worth, Texas area.