Airline Quality Rating

Pieter van Marion / Flickr Creative Commons

The latest Airline Quality Rating survey from Wichita State University shows the nation’s major airlines improved in almost all areas last year.

But as Dean Headley, one of the study’s authors, said, that’s not surprising considering how the pandemic affected air travel in 2020.

A Delta Airlines Boeing 777
Delta Airlines

The coronavirus pandemic is raining on just about every type of business.

For the airline industry, though, it’s a full-blown monsoon.

The major domestic carriers are losing tens of millions of dollars a day. Airline traffic has fallen to levels last seen 60 years ago as carriers cancel flights and park their planes.

Dushan Hanuska / Flickr, Creative Commons

Alaska Airlines had the highest ranking in a new report released Monday.

Updated at 6:01 p.m. ET

One year after a United Airlines passenger was violently dragged off a plane for refusing to be bumped, United and most other airlines have dramatically reduced their rates of bumping passengers from overbooked flights.


The latest ranking from the national Airline Quality Rating was announced on Monday at the National Press Club in Washington D.C. The Airline Quality Rating system rates the performance of 12 different commercial airlines that carry the majority of all passengers in the United States.

The report shows that all four factors – on-time performance, involuntary denied boardings, mishandled bags and customer complaints – improved for the airline industry in 2016.

Michael Gray / Flickr Creative Commons

Results from the 26th annual Airline Quality Rating survey were released Monday morning. The survey reveals the 13 best performing airlines in the U.S. for 2015. Industry performance has improved overall, but complaints are up.

According to the survey, conducted by Wichita State University and Embry-Riddle Aeronautical University in Prescott, Arizona, the airlines are doing better at on-time arrival, not overbooking so travelers don’t get bumped, and handling people’s bags.

Thomas Hawk, flickr Creative Commons

Results from the 25th annual Airline Quality Rating survey were released Monday. Of the 12 best performing airlines in the U.S., overall airline performance declined in the four areas tracked.

Hawaiian Airlines had the best on-time performance last year and Envoy Air, formerly American Eagle, the worst.

Dean Headley, a Wichita State University marketing professor and co-author of the study, says just over 75 percent of the airlines were on time.